How do I make a freedom of information request?
Who can make a request?
Where should requests be sent?
Requests may be submitted by mail or email to:
The Electoral Commission
3 Bunhill Row
London EC1Y 8YZ
How long will it take to get information?
We have a duty to reply to your request within 20 working days.
This can be extended where we are considering whether it is in the public interest to disclose the information. If that is the case we will write to you within 20 days informing you that we are still considering your request and giving an estimate of when we will respond more fully.
How do I request an internal review?
You can contact us in writing or by email to ask for a review, if you think we have:
- failed or caused delay in dealing with a matter
- shown bias or unfairness, discrimination, discourtesy
- failed to follow proper procedures
- made mistakes made in carrying out our functions
- provided incomplete information
Please provide your name and address. If you are asking for an internal review regarding an information request you have submitted, it would be useful if you also provide the reference number for that request.
You are not required to use the form, but it lists the information we need to be able to conduct the review properly.
What can I ask to be reviewed?
You can ask for review of requests made under:
- the Freedom of Information Act 2000
- the Environmental Information Regulations 2004
- our publication scheme (including whether or not you think we are complying with the scheme)
Please note that responses stating that we hold no information about a request are not subject to internal review. Any concerns that you have about such responses should be referred directly to the Information Commissioner's Office.
Any concerns that you have that are not related to an information request or our publication scheme will be dealt with under our complaints procedure.
How will we deal with the review?
Where appropriate, we will attempt to address your concerns on an informal basis. Where this is not appropriate, we will acknowledge your request and provide a deadline by which we will conduct the review and respond to you.
We will review how issues were handled and decisions were made, including decisions about where the public interest lies in respect of exempt information. We will then take a fresh decision, having reconsidered your information request.
Outcome of your review
We will make every effort to send a detailed response within 20 working days. Where this is not possible, you will receive an explanation and a date by which you will receive a detailed reply. We will not take more than 40 working days to respond.
After the review, we will write to you explaining the outcome. Where we decide that information that was previously withheld should be disclosed, the information will be disclosed as soon as practicable. Where we decide that our staff did not properly follow our procedures, we will apologise and take steps to prevent similar errors occurring in future.
What if I am not satisfied with the response?
If you are not satisfied with our response, the next step is to make a complaint to the Information Commissioner's Office.