Consultation: Draft performance standards for Electoral Registration Officers


We have the power to set and monitor performance standards for electoral services. We have been setting standards for Electoral Registration Officers (EROs) in Great Britain since 2008, with the most recent update in 2016.

With our guidance and resources, the performance standards form part of a package which supports EROs with planning for and delivering well-run electoral registration services across Great Britain.

Electoral registration in Great Britain is changing as a result of the reforms to the annual canvass being introduced this year. This provides us with an appropriate and timely opportunity to develop a new performance standards framework.

We want these standards to be used by us and by EROs to understand and improve their performance, ensuring that registers are as accurate and complete as possible and that everyone who is eligible to vote and wants to is able to do so.

We want your views on a set of draft standards and how they should be used.


Throughout the consultation period we will attend scheduled meetings - such as the Association of Electoral Administrators (AEA) branch meeting and Scottish Assessors Association (SAA). We'll also meet individual stakeholders.

We will take these opportunities to get views on the draft standards and how we use them. We are happy to consider meeting with any other groups or interested individuals on request.



  • Do you think the draft standards will support EROs with understanding and improving their own performance?
  • Do you think the standards will enable the Commission to understand the performance of EROs and to identify where support and challenge is needed?
  • Are the standards focussed on the right outcomes? If not, what outcomes should be reflected?
  • Do the draft standards demonstrate a clear link from inputs through to the overall outcomes?
  • Do the standards focus on the right activities? If not, what activities should be included?
  • Do you have any thoughts on the measurability of the impact of the activities set out in the draft standards?
  • Do the standards cover the full range of responsibilities of the ERO? Are there any gaps or is there anything included that shouldn’t be there?

Guidance and resources



  • Do you think the standards and the types of additional tools the Commission intends to provide will support EROs to understand and report on their own performance?
  • Are there any other additional tools and guidance that would help to support EROs in using the standards?

Engagement and reporting



  • Will our proposed approach to how we engage with EROs and their teams enable us to provide effective support and challenge? Is there anything more or different we should be using the standards to do?
  • Do you have any views on the proposed approach to reporting?
Last updated: 10 June 2020
Next review: 7 January 2021