Guidance for Returning Officers administering a Greater London Authority (GLA) election

As the Constituency Returning Officer, you have a responsibility to ensure the secure, safe and effective delivery of the verification and count process. As part of this you will have undertaken risk assessments and put in place the necessary security measures to manage attendance at verification and the count. 

Accreditation of attendees

The GLRO is responsible for accrediting attendees for the Mayoral and London-wide Assembly member verification and counts for your borough, and the results collation held at City Hall.

You are responsible for accrediting attendees to the verification and count for your borough area for:

• the media
• candidates for the constituency member election
• agents for the constituency member election
• observers
• any other person you, or the GLRO permit to attend

Controlling admission

You should provide lists of those people entitled to attend the verification and count to those on duty at the entrance and instruct security staff to check the tickets or passes of anyone seeking to attend.

However, you should also brief security staff that Commission representatives and accredited observers do not need to provide advance notification of where they intend to observe and therefore may not appear on their list but are nevertheless entitled to access the verification and count venue on production of their observer or Commission representative identification badge.

You should, for health, safety and security reasons, record the names of everyone who actually attends the verification and count.

Additionally, your risk assessment may have identified security concerns which justify the need for all attendees to undergo additional checks, such as requiring attendees to show ID and undertake bag checks before being allowed entry, and this can include Commission representatives and accredited observers. 

Further information can be found in our guidance on accredited observers and Commission representatives.

You should liaise with the Police to check that their plans for managing the public space outside the count venue will enable people entitled to attend the count to enter and leave the venue freely and without obstruction.

Managing attendees

All attendees need to know what to expect and to understand their role at the verification and count. To support this, your plans should include mechanisms for communicating with and managing the expectations of those attending. The plans should also cover how you will maintain the secrecy of the vote throughout the verification and count.

You should ensure that all attendees at the count, including candidates, their guests, election agents, counting agents, observers and the media, are briefed on and fully understand the process for conducting the count and the standards of behaviour expected of them at all times.

Your written and face-to-face briefings should make it clear that you will be excluding attendees from the count venue if their behaviour interferes with the effective conduct of the count, including the declaration of the results. This should help count staff to carry out verification and count activities without interference from counting agents and other observers. Where you think there is a need to contact police due to a disruptive individual, you should do so on 999.  

You should also decide on a policy for the use of mobile phones and photography / filming in the verification and count venue and provide this information in advance to those who are entitled to attend. This should also include a list of items that must not be brought into the venues, e.g. air horns, banners etc. This should include any rules regarding the filming or photographing of staff carrying out their duties, in line with your plans for maintaining the security and safety of the verification and count and those attending. 

Tickets or admission passes should be issued to everyone entitled to attend the count, except for accredited observers and Commission representatives who will be wearing silver or pink accreditation badges. You should consider issuing different-coloured tickets or passes to identify the different categories of attendees.