We are committed to delivering a high level of customer service to voters, the regulated community and electoral administrators via our advice lines. Most interactions are positive.
On rare occasions, the behaviour or actions of individuals can make it difficult to continue to engage with them. In these circumstances, we will consider the impact this has on staff and on their ability to do their work and provide a service to others.
Our ‘handling unreasonable contact’ policy sets out the measures we will take when we believe the behaviour of individuals has become unreasonable or unacceptable.