What communications should be used for Route 3 properties?
What communications should be used for Route 3 properties?
Communication with any properties being canvassed via Route 3 must be with the responsible person that you have identified as part of your planning.
There is no single prescribed communication method for Route 3 so you have the flexibility to decide how best to communicate with the responsible person for each of the Route 3 properties in your area.
You can contact the responsible person for a Route 3 property by any method you think is appropriate including, but not limited to, the following:1
Sending a paper communication - there is no prescribed form to be used for Route 3, but the prescribed canvass communications could be useful as templates for the information you need to collect
Electronic communications – this could be by sending an email where you hold a contact email address for the responsible person
Visiting the Route 3 property or the office of the responsible person
By phone – you could decide to contact the responsible person by phone where you hold a contact number for them
Whichever method you choose for communicating with the responsible person at each Route 3 property, you should ensure that you maintain a clear audit trail of contacts you have made.
As a minimum you should record the steps that you have taken to gather the information required by the canvass from the responsible person, for example, by recording the date, time and name of person contacted and the details of any response obtained from the responsible person.