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Procedure for re-issuing spoilt postal votes

If a person spoils their postal ballot paper and/or postal voting statement, it is possible for them to obtain a replacement postal ballot pack. Replacements can be issued up until 5pm on polling day.1  

All parts of the postal vote pack must be returned before a replacement can be issued, regardless of whether or not these have been spoilt.2 This includes:

  • the spoilt postal ballot paper(s) or spoilt postal voting statement along with the remaining ballot paper(s) or postal voting statement 
  • return envelope B 
  • ballot paper envelope A 

A new postal ballot pack can then be issued to the elector. 

The legislation requires that any returned spoilt ballot papers and postal voting statements must be cancelled and sealed in a packet for spoilt postal ballot papers, even if only one of them has actually been spoiled.3

In certain circumstances you can cancel a postal vote which is considered spoilt, even if it has been returned to the RO.4 In this case, the spoilt ballot paper and postal voting statement must be retrieved and sealed as described above.

Up to 5pm on the day before polling day, an elector may return spoilt documents by hand or by post. If the request for a replacement postal ballot pack is made in person, the replacement postal vote may be issued and handed to the elector.5

After 5pm on the day before polling day any return of spoilt documents and requests for replacement postal ballot packs must be made in person.6 In such cases, the issue of a replacement can also only be made by hand to the elector.7  

You must put in place systems to enable you to issue replacements up to 5pm on polling day. You will need to give this particular consideration if you have outsourced the issue of postal votes.

You should consider whether or not particular arrangements need to be put in place for disabled electors when making arrangements to re-issue spoilt ballot papers, as there may be some electors who are unable to attend the elections office due to disability.

Record keeping for spoilt ballot papers

The elector’s name and electoral number must be added to the list of spoilt postal ballot papers to show that the spoilt ballot postal vote has been cancelled.8 The name must not, however, be added if the elector is registered anonymously. The ballot paper number of the replacement ballot paper must also be added to the list.9 In the case of a postal proxy, the name and address of the proxy must be added to the list alongside the other details.10

For the purposes of collating data for the statement of postal ballot papers (Form 6), you must also add the detail of any spoilt papers which have been cancelled to the list of all cancelled postal ballot papers.11 For more information see our guidance on record keeping for cancelled ballot papers

This table summarises the procedure for re-issuing spoilt postal votes:

StepAction to take
Step 1Before taking the next steps, it is good practice to check if the postal pack has been marked as returned on the postal voters or proxy postal voters list - in this case refer to retrieval of cancelled ballot papers
Step 2Ask for the return of the complete postal pack
Step 3

Issue a new postal ballot pack (ballot paper, postal voting statement and relevant envelopes) to the elector

  • if the request is made after 5pm on the day before polling day, the replacement pack must be handed to the elector
Step 4Cancel any returned spoilt ballot papers and postal voting statements
Step 5Seal the cancelled documents in a packet for spoilt postal ballot papers and add details to the list of cancelled postal ballot papers
Step 6

Add the name* and electoral number of the elector and the number of the replacement ballot paper(s) to the list of spoilt postal ballot papers

  • for postal proxies, also add the proxy name and address

*Exclude the name of anonymously registered electors

Cross-boundary constituencies

In the case of a constituency that covers more than one local authority, postal vote re-issue may need to take place from more than one location in the constituency. In these circumstances you will need to appoint deputies from other local authorities as appropriate. 

Last updated: 8 April 2026