We set standards and monitor the performance of Electoral Registration Officers (EROs) through our performance standards framework.
Download the performance standards for EROs
About the standards
The standards are focussed on the outcomes that should be delivered, rather than the processes that are followed, with the objective of helping EROs and their teams to understand the impact of their electoral registration activities. This should help EROs to make informed decisions on what activities are undertaken, how these activities are carried out and how their limited resources can be deployed efficiently and effectively.
Objectives of the performance standards
- To support EROs and their teams to deliver efficient and effective electoral registration services, and to allow them to demonstrate the impact of their electoral registration activity
- To provide reassurance to the public and key stakeholders (such as political parties and elected members) that EROs are doing everything they can to ensure that everyone who is eligible and wants to vote is able to do so
What do the standards comprise of?
This states the broad goal that EROs should be seeking to achieve. The performance standards set out three broad goals that EROs should be seeking to achieve:
- Electoral registers are as accurate and complete as possible, ensuring that everyone who is eligible and wants to vote is able to do so
- Absent voting is accessible, ensuring that everyone who is eligible and wants an absent vote is included on the relevant absent vote list
- Stakeholders and electors have confidence in the secure management of the electoral registers
What inputs are needed?
This sets out the resources that will need to be put into the service to enable the necessary activities to be delivered.
What activities are being undertaken?
This does not provide an exhaustive list of activities, but instead summarises the headline activities that EROs are likely to need to undertake to be able to meet the outcome. Our guidance and resources for EROs are designed to support them in determining the specific activities that will need to be carried out in their particular circumstances.
What information is needed to understand the impact of our activities?
This highlights the data and qualitative information which will help to demonstrate the impact of the activities and which should form the basis of how EROs and the Commission can determine the success of their work. Again this is not an exhaustive list and the information listed may be supplemented by additional data or information that the ERO feels is relevant to their performance.
What difference is being made?
This summarises the combined effects that the activities should have and which, taken together, would contribute to the delivery of the overall outcome.
How can we determine the success of our work?
This sets out measures that will help to demonstrate what difference the work is making. In some cases the difference will not be straightforward to quantify or otherwise measure, and so an aggregation of several measures may be relied upon to demonstrate what the work is achieving.
Using the ERO performance standards
We want to ensure that EROs and their teams find the standards useful in understanding, improving and reporting on their performance.
The standards have been designed to help EROs understand the impact of their activities on the overall delivery of their registration services. They should also help to identify where improvements can be made, and support EROs to report on their own performance locally.
EROs should be using the data and qualitative information set out in the standards to help them understand the impact of their activities so they can identify what works and what doesn’t and where improvements can be made. The framework is designed to support this analysis and focus EROs on the key data and information that will indicate what is working well and what is not working so well.
The standards should also help EROs to demonstrate locally – whether within an ERO’s local authority, to elected members, or more broadly – how the activities they are carrying out contribute to the provision of an efficient and effective electoral registration service and, ultimately, will help to ensure that everyone who is eligible and wants to vote is able to do so.