Running electoral registration - England

Training public facing staff to deal with enquiries

Training public-facing staff to deal with enquiries

You should provide updated face-to-face briefings or written information to local authority staff who deal with the public to ensure they have the information they need to be able to respond to any queries they may receive.

This means thinking about likely queries and developing scripts and lines to help employees responding to enquiries to answer questions or refer callers to the right place. 

We have provided an FAQ resource to support you. 

Last updated: 6 October 2020