The exceptions process for postal vote applications
To support the verification of personal identifiers (NINo and DOB) for domestic electors you may require additional documentary evidence in respect of their application.
You must inform them of the following:
the deadline for submitting the additional documentary evidence
that their application may be rejected if they fail or refuse to provide the additional evidence
If the postal vote is needed for a forthcoming poll you should liaise with the RO (where you are not already the RO) to plan how you will coordinate the determination and subsequent issuing of postal packs for that poll. Our guidance on determining applications close to the deadline provides more information on this.