This guidance has been produced to support Electoral Registration Officers (EROs) in planning for and delivering well-run electoral registration services.
It has been developed in close consultation with colleagues across the electoral community including the Society of Local Authority Chief Executives (SOLACE), the Association of Electoral Administrators (AEA), the Scottish Assessors Association (SAA), the UK Electoral Coordination and Advisory Board (ECAB), the Elections, Registration and Referendums Working Group (ERRWG) and the Welsh Electoral Practitioners Working Group (WEPWG).
It reflects the ERO’s legal obligations and what we, and colleagues across the electoral community, believe that EROs should expect of their staff in planning for and delivering well-run electoral registration services.
The guidance is directed towards the ERO and the duties they carry out. As these duties may, in practice, be carried out by deputies and/or appointed staff, we use the term ‘you’ throughout this guidance to mean the ERO and whoever is carrying out the ERO’s functions on their behalf.
Throughout this guidance we use ‘must’ to refer to a specific legal requirement and ‘may / should’ for recommended practice.
To help you use this guidance we have produced a Q&A document that should answer any initial queries you may have.