An applicant will not be able to submit an incomplete application online.
The only exceptions are where an applicant is unable to provide their date of birth, NINo or a photo that meets the requirements and they provide a statement of the reasons why as part of the application.
Where an applicant is unable to provide their date of birth or NINo, you must try to verify the applicant’s identity using local data matching or move the application to the exceptions process or attestation process.1
You are not required to request additional evidence where the applicant is under 16 and educational records relating to the applicant can be use to verify their identity.2
Where an applicant is unable to provide a photo that meets the requirements, you should consider the reasons provided for any non-compliance and decide whether to accept the photo provided. Following this decision, you can decide whether you should process the application, ask for another photo, or reject the application.