This guidance has been produced to support Electoral Registration Officers (EROs) in planning for and delivering well-run electoral registration services. 

It has been developed in close consultation with colleagues across the electoral community including the Society of Local Authority Chief Executives (SOLACE), the Association of Electoral Administrators (AEA), the Scottish Assessors Association (SAA), the UK Electoral Coordination and Advisory Board (ECAB), the Elections, Registration and Referendums Working Group (ERRWG) and the Welsh Electoral Practitioners Working Group (WEPWG).

It reflects the ERO’s legal obligations and what we, and colleagues across the electoral community, believe that EROs should expect of their staff in planning for and delivering well-run electoral registration services.

The guidance is directed towards the ERO and the duties they carry out. As these duties may, in practice, be carried out by deputies and/or appointed staff, we use the term ‘you’ throughout this guidance to mean the ERO and whoever is carrying out the ERO’s functions on their behalf. 

Throughout this guidance we use ‘must’ to refer to a specific legal requirement and ‘may / should’ for recommended practice.

To help you use this guidance we have produced a Q&A document that should answer any initial queries you may have. 

Questions and answers document about our web based guidance

Updates to our guidance

Date of updateDescription of change
November 2022Voter Authority Certificates and Anonymous Elector's Documents guidance added.
February 2023

Updates to:

March 2023Update to guidance on the management of photos submitted for Voter Authority Certificate and Anonymous Elector Document applications
April 2023

Updates to:

  • Guidance on the use of voter ID data on and after polling day
  • Guidance on the use of information supplied as part of an application for a Voter Authority Certificate or Anonymous Elector's Document
  • Removal of provisions to apply for an emergency proxy on the grounds of covid
  • the processing of Crown Servant applications
September 2023Updated guidance on Absent Voting (Post commencement of Elections Act measures) added
October 2023

Changes have been made on what to consider where a deadline for determination of absent vote applications does not exist, in the following guidance:

Processing errors when inputting information for ID verification for postal vote applications (Post commencement)

Determining postal vote applications close to a poll (Post commencement)

Exceptions process for postal vote applications (Post commencement)

The attestation process for postal vote applications (Post commencement)

Determining applications for postal votes following the exceptions or attestation process (post commencement)

Processing errors when inputting information for ID verification for proxy vote applications (Post commencement)

Determining proxy vote applications close to a poll (Post commencement)

The exceptions process for proxy vote applications (Post commencement)

The attestation process for proxy vote applications (Post commencement)

Determining applications for proxy vote following the exceptions or attestation process (Post commencement)

December 2023Updated guidance on Overseas Electors (Post commencement of Elections Act measures) added
January 2024

Updated guidance on  The eligibility, confirmation and review process for European Union Citizens

added

May 2024 

Updated the following guidance on the change to the eligibility of EU citizens to register:

How should an elector with dual nationality be registered?

Can a Commonwealth citizen register to vote?

Which nationalities can vote at which elections?

Can a citizen from the European Union register to vote?

Requesting evidence of someone’s nationality or immigration status

Type B review 

August 2024

Updated the following guidance on overseas electors eligibility to register under the previously registered or previously resident condition:

Checking the applicant’s qualification to register under the previously registered condition

Checking the applicants qualification to register under the previously resident condition

Using evidence to support determination of eligibility conditions of an overseas elector's application